Refund policy

Return Policy

We want you to be completely satisfied with your purchase from Dwelling Decor. If for any reason you are not satisfied, we offer a hassle-free return policy subject to the following conditions:

1. Returns Eligibility:

  • You may return eligible items within 30 days of delivery.
  • To be eligible for a return, items must be unused, in their original condition, and in the original packaging. 
  • Can only return our personalised products if the fault lies within our business e.g. damaged parts when receiving the package or if you have received an incorrect order.
  • Sale items are accepted

2. Non-Returnable Items:

The following items are non-returnable:

  • Customized or personalized items (e.g., engraved house signs) cannot be returned due to 'incorrect details provided.'

3. Return Process: To initiate a return, please contact our customer service team at dwellingdecorr@gmail.com within 30 days of delivery. Provide your order number and details of the item(s) you wish to return.

4. Refund or Exchange:

  • Once your return is received and inspected, we will process a refund to your original payment method.
  • We do not provide any exchange, we only provide refunds.

5. Return Shipping:

  • Return shipping costs are the responsibility of the customer unless the product had arrived damaged
  • We recommend using a trackable shipping service for returns to ensure the items are safely returned to us.

6. Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, including any return shipping costs incurred.

7. Exceptions:

  • Please note that certain exceptions may apply based on specific product categories or promotions. Any such exceptions will be clearly communicated at the time of purchase.

Contact Us:

If you have any questions or concerns about our return policy, please reach out to our customer service team at dwellingdecorr@gmail.com. We are here to assist you and ensure your shopping experience with Dwelling Decor is enjoyable and satisfactory.